If you shop for Island Soap's merchandise and place your orders exclusively through islandsoap.com any personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency.
We do, of course, ask you for certain kinds of personal information in order to provide the services you request. Several of our optional services and functions do use cookies. To learn how we keep your personal information safe and secure, please see our Security Policy.
How We Use Cookies
This cookie will be used to allow the customer to retrieve a previous order and to automatically populate the order form with the values that were used in previous orders. This function will also allow customers to retrieve incomplete orders for up to 24 hours after the order was abandoned. These cookies are for your convenience only, and are not used for any other purpose.
If you do not want cookies, you can set your browser to accept no cookies, or tell it to erase all cookies at the end of a session.
If you have further questions, please call us toll-free at 1-800-300-6067 or e-mail us. Please include your name and mailing address.
Types of personal information we may gather
Purchases — When you place an order, you give us your name, address, phone number or e-mail address plus credit card information.
Catalog requests — We need your name and address in order to mail you a catalog. We also require a phone or e-mail contact, in case the address is wrong. To stop receiving catalogs, simply call 1-800-300-6067 or e-mail us. Please include your name and mailing address.
E-mail newsletters — We need your e-mail address. It will never be shared with or sold to anyone. Subscriptions can be cancelled at any time. To stop receiving e-mail newsletters, simply call 1-800-300-6067 or e-mail us. Please include your name and mailing address.
Our business partners
In order to ship and track merchandise, we make your name and address available to UPS and US Postal Service.
SMS Privacy Policy
1. Program Description
By opting into Island Soap and Candle Work’s SMS mobile messaging program, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders, restock alerts, and new packaging updates) to the mobile number provided at opt-in.
2. Terms of Consent
Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies based on your interactions with us.
3. How to Opt-Out
You can unsubscribe from our SMS list at any time. Simply text STOP to (808) 309-1457 or reply STOP to any message we send you. You will receive one final text confirming your removal from the list.
4. How to Get Help
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or reach out to us directly at contactus@islandsoap.com.
5. Data Privacy & Sharing
We value your privacy. We collect your mobile number and messaging history to provide and improve our services.
Important: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Security
We use industry-standard physical and technical safeguards to protect your information. However, please note that no data transmission over mobile networks can be guaranteed to be 100% secure.
